Tuesday, December 30, 2008

Screw Up on 911 Call Results in Suspension

Wis. dispatcher suspended over 911 call So you screw up, and possibly contribute to a death; you certainly contribute to police not making it to the scene of a violent assault (resulting in death) for 40 minutes: What happens to you?

If you are a government employee, you get suspended. (Three whole days.) Something seems unjust about that. Maybe it's just me and my vengeful nature.

The original story: TFS Magnum: Call to 911 Ignored The tape holds sounds of screams and a struggle. They dispatcher heard none of that. When the line went dead, no one tried to call back. No one did anything for a while. Police arrived on the scene about 48 minutes after the call. Read what Xavier had to say.

Calling 911 is a fine thing, but it should not be the only thing. 911 and the police they work with are stressed. They do make mistakes. In some cities, there might be no police available to dispatch. (They are all on previous 911 calls.) In any event, the response time will not be zero; it will be measured in minutes. In a life-or-death situation, it may be very many minutes. You owe it to yourself to have a better strategy.

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