A 911 call came in, about the only thing that could be heard was a "pop" that could have been a gunshot. A call-back was "busy." A second return call was answered by an answering machine. It went into a class 4 dispatch - 20 minutes.
It actually took a 2nd call, and more than an hour for cops to show up at the scene of a murder suicide.
Police Chief Tom Bergamine says the 911 call center is a busy place, but he hopes to find out why that call was handled the way it was.I believe they are busy. I believe that they are probably trying to do more with less. I would guess he will see his budget cut at least a little.
"Absolutely, we're very busy," Bergamine said. "Last year we did well over 215,000 calls per year. We're projected to probably do at least 230,000 to 240,000 this year."
I also believe that calling 911 is fine thing, but if that call is interrupted because I am engaged in a struggle, I don't think a 20 minute dispatch is OK.
I believe that I don't want to bet my life on a system of over-worked, possibly under-paid government functionaries who usually face no negative consequences if they screw up.
Calling 911 is a fine thing. I have no intention of betting my life on it.